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      FAQ - How to troubleshoot WebGL issues in the MRI Simulator Platform?

      We will explore common issues and solutions in case your browser does not support WebGL.

      The MRI Simulator relies on your browser’s support for rendering advanced 3D graphics using WebGL.

      What is WebGL? WebGL is a technology that allows websites to show 3D and 2D graphics directly in your browser without extra software. It works inside regular webpage elements and can use your computer's graphics hardware to make things run faster on your device.

      While most modern browsers support WebGL, some users may experience issues that can cause crashes, poor performance, or unexpected behaviour.

      This article will help you identify and resolve common WebGL-related issues to ensure a smooth experience.

      Troubleshooting WebGL Issues

      1. Your browser or your browser’s current version does not support WebGL

        Older browsers, misconfigured or outdated ones may not support WebGL and cause compatibility issues.

      2. WebGL is disabled in your browser settings

        Hardware acceleration may be turned off, or WebGL manually disabled.

      3. Your graphics driver is outdated or incompatible.

        Outdated or incompatible drivers can prevent WebGL from functioning correctly.

      4. Your hardware’s specs are limited

        Older or low-spec devices, especially without dedicated GPUs, may not fully support WebGL.

      5. Operating system interference

        Certain OS configurations or missing system updates can interfere with WebGL.

      6. Browser blacklists

        Some browsers block graphics cards or drivers that are known to be problematic (such as Internet Explorer 11), disabling WebGL by default.

      Note: You can check your browser’s WebGL support using get.webgl.org

      How to Fix WebGL Issues

      Google Chrome

      • Make sure Chrome is updated to the latest version

      • Enable hardware acceleration:

        • Visit chrome://settings/system
        • Turn on "Use hardware acceleration when available"
        • Restart Chrome

      • Check WebGL status at chrome://gpu

        • Look for WebGL and WebGL2 under "Hardware accelerated"

      • If WebGL is not accelerated:

        (Only recommended if you understand the risks)

        • Visit chrome://flags
        • Enable Override software rendering list
        • Relaunch Chrome

      • Update your graphics drivers if issues persist

      Mozilla Firefox

      • Update Firefox to the latest version

      • Check WebGL setting:

        • Visit about:config
        • Set webgl.disabled to false

      • Inspect WebGL status at about:support

        • Under "Graphics", look for "WebGL Renderer"

      • If WebGL is blocked:

        (Not recommended unless necessary)

        • Set webgl.force-enabled to true in about:config

      Microsoft Edge

      • Update Edge to the latest version
      • Enable hardware acceleration:
        • Go to edge://settings/system
        • Turn on "Use hardware acceleration when available"
        • Restart Edge
      • Check WebGL status at edge://gpu
      • Update your graphics drivers if needed

      Safari (macOS)

      • Update Safari and macOS to the latest versions
      • Enable WebGL:
        • Go to Safari > Settings > Advanced
        • Enable Show Develop menu
        • In the Develop menu:
          • Go to Experimental Features
          • Ensure WebGL 2.0 is checked

      Still having trouble?

      If you continue to experience issues after following these steps, please contact support@corsmed.com with the following details:

      • Browser and version
      • Operating system
      • Screenshot of chrome://gpu, about:support, or relevant diagnostics
      • Description of the problem

      Note: WebGL functionality depends on a combination of browser, system, hardware, and drivers. In some cases, particularly on older machines, limitations may not be fully fixable without hardware upgrades.